At Taskaroos, customer satisfaction is one of our top priorities. We strive to provide reliable and high-quality home services at your doorstep through our network of trained and verified professionals. This Return and Refund Policy outlines the terms and conditions under which refunds or service reattempts may be provided for bookings made through the Taskaroos platform.
As a home services platform, Taskaroos connects customers with experienced professionals for services such as home cleaning, appliance repair, plumbing, electrical work, carpentry, and other household services. Because our services are delivered directly at the customer’s location, traditional product returns do not apply. However, we provide fair solutions in case of service issues.
By booking a service through Taskaroos, you agree to the terms of this Refund Policy.
Customers may cancel their home service booking under the following conditions:
If you cancel within 60 minutes of placing your booking, you receive a full refund of the amount paid. Both the platform service fee and any cancellation charge are waived during this window.
After the free cancellation window, you may still cancel any time before the professional arrives. The service amount and any applicable taxes are refunded; the platform service fee becomes non-refundable, and a cancellation charge (a percentage of the service price) may apply depending on how close the appointment is. The exact refund — and any non-refundable amount — is shown before you confirm the cancellation.
If the service professional has already arrived at the service location and the service is cancelled by the customer, a visit or inspection fee may apply. This fee compensates the professional for travel time and effort.
Cancellations made close to the scheduled service time may incur a cancellation charge. Cancellations made by Taskaroos or by the service professional are always refunded in full.
Taskaroos may offer refunds under the following circumstances:
If a booked service cannot be completed due to the unavailability of a service professional or other operational issues, customers may be eligible for a full refund of the amount paid.
If a customer accidentally makes a duplicate payment while booking a service, the extra amount will be refunded after verification.
If a customer experiences issues with the quality of service provided, they may contact Taskaroos customer support. After reviewing the complaint, Taskaroos may offer:
Refund decisions will depend on the nature of the issue and the verification of the complaint.
Refunds may not be applicable in certain situations, including:
In such cases, Taskaroos reserves the right to decline refund requests.
If a customer is eligible for a refund, the request will be reviewed by the Taskaroos support team. Customers may submit refund requests by contacting customer support with details such as:
Once the request is verified, the refund will be processed according to the applicable payment method.
Approved refunds will generally be processed within a reasonable timeframe depending on the payment method used during booking.
While Taskaroos initiates the refund promptly after approval, the time taken for the amount to reflect in the customer’s account may depend on banking or payment gateway processing times.
In cases where customers report service issues, Taskaroos may arrange a service reattempt by sending the same or another qualified professional to resolve the issue.
This helps ensure that customers receive the high-quality home services they expect from our platform.
Taskaroos encourages customers to report any service concerns as soon as possible. Our customer support team will review the issue and work toward a fair and reasonable resolution.
We are committed to providing reliable and professional home services while maintaining transparency and customer trust.
Taskaroos reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be published on this page with the updated date.
Customers are encouraged to review this policy periodically to stay informed about the terms governing refunds and cancellations.
If you have any questions regarding this Return and Refund Policy or your service booking, you may contact Taskaroos through the contact details provided on our website.